Thompson Digital Disruption And Transformation New! - Tresa

| | Traditional Response | Thompson’s Transformation | | :--- | :--- | :--- | | Slow loan approval (2 weeks) | Hire more loan officers | Deploy AI underwriting bot (approval in 90 seconds) | | Legacy core system | Attempt a 5-year "big bang" migration | Use strangler pattern (new features via microservices alongside old system) | | Employee resistance to digital tools | Mandatory training sessions | Create "digital guilds" (peer-led, gamified upskilling) | | High customer churn | Send generic retention offers | Real-time personalization engine based on spending patterns |