Время работы: с 08:00 до 22:00
Ежедневно, без выходных.
Itil Business Relationship Management May 2026
In the traditional IT mindset, the technology department was a fortress: internal, reactive, and focused on keeping servers running. The business would submit a request, and IT would (eventually) deliver a solution. This led to frustration, misaligned priorities, and a reputation for IT as a cost center rather than a strategic partner.
is the practice designed to demolish that fortress. What is ITIL Business Relationship Management? Within the ITIL 4 framework, Business Relationship Management is a service management practice that establishes a meaningful connection between the service provider (IT) and the customer (the business). It is not about helpdesk tickets or server uptime; it is about value co-creation .
BRM ensures that the right IT services are built for the right business reasons, measured by the right customer outcomes.
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