He opened the dreaded PPT file. It was packed with 47 slides. Slide 4 had a 400-word paragraph. Slide 12 had a blurry screenshot of a spreadsheet. Slide 28 was just a clipart of a handshake.
"You didn't just help me with a PPT," Arjun said. "You helped me understand communication."
He pinned the napkin above his desk. From that day on, every PPT he made had no more than 10 slides, one core message, and a single, crystal-clear ask.
He clicked to Slide 3—the locked door.
Arjun sighed. "How do you know?"
He knew this was a "communication skills" problem, but he had no idea how to fix it. Frustrated, Arjun went to the office kitchen to drown his sorrows in stale coffee. He found Mr. Iyer, the 64-year-old head of facilities, cleaning the coffee machine. Mr. Iyer was known for two things: fixing broken pipes and listening to everyone’s problems without ever saying much.

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