British International Freight Association -

Priya doesn’t offer sympathy. She offers process .

Marcus updates his email signature: Marcus Thorne – BIFA Certified Freight Professional. british international freight association

“They will,” Priya says. “Because I’m also calling BIFA’s legal panel. We’ll file a with their bonding insurer. One phone call from me, and their bond is at risk. They’ll sign.” Priya doesn’t offer sympathy

Marcus explains: “Misdeclared coolant. Class 9, but agent logged it as Class 3. Panama won’t release. Ship sails in 14 hours.” british international freight association

He calls.

Priya answers on the second ring. No automated menu. Just a tired, efficient voice.